Returns & Exchanges

We want you to love your new sneakers! If you’re not completely satisfied with your purchase, we’re here to help.

Return Eligibility

To be eligible for a return or exchange:

• Items must be returned within 14 days of delivery.
• Products must be unworn, unused, and in their original packaging, including tags and accessories.
• Returns must be accompanied by proof of purchase (order number or receipt).

How to Initiate a Return

To start a return or exchange, please contact our customer support at:
📧 info@hoelsneakers.com

Include your order number, reason for return, and any relevant photos (if applicable).
Once approved, we will provide you with return instructions and the return shipping address.

Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
• We recommend using a trackable shipping service and keeping your receipt for your records.
• International returns are accepted, but customs duties and shipping fees are non-refundable.

Refunds

• Once we receive and inspect your return, we will notify you via email.
• If approved, your refund will be processed within 5–10 business days to your original payment method.
• Please note that original shipping costs are non-refundable.

Exchanges

• If you’d like to exchange an item for a different size or style, contact us first to check availability.
• Once we receive your return, we’ll ship the replacement (shipping fees may apply).

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product:

• Email us at info@hoelsneakers.com within 3 days of delivery.
• Include your order number and clear photos of the issue.
• We’ll arrange a replacement or full refund, including return shipping costs.

Non-Returnable Items

We do not accept returns on:

• Final sale or clearance items (clearly marked on product pages)
• Gift cards
• Used or worn products

Need Help?

Our team is here to assist you Monday–Friday, 10:00 AM – 6:00 PM (CST).
Contact us at info@hoelsneakers.com with any questions about your return or exchange.

HOEL
506 E 40th St, Austin, TX 78751, USA
🌐 https://hoelsneakers.com.